We carried out a review of the data available to us about Jubilee House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Jubilee House, you can give feedback on this service.
Jubilee House is a residential care home providing accommodation and personal care for up to six people with a learning disability. At the time of inspection six people were receiving support. The property is a large semidetached building with individual bedrooms and communal living areas. The service offers 24-hour support.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People who live at the home told us they felt safe and supported by staff. People were supported to have maximum choice and control of their lives in the least restrictive way possible and in their best interests; the policies and systems in the service supported his practice.
People had person centred care plans and were supported to access healthcare services. Staff recognised changes in people's health and sought professional advice appropriately. People were supported and provided with sufficient food and drink to meet their dietary needs.
The provider had quality assurance tools in place to monitor the quality of care and support provided. The management team was open and responsive.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
The service was able to demonstrate how they were meeting how they were meeting the underpinning principles of Right support, right care, right culture.
Right support:
¿ Staff supported people in their independence and learning new life skills
Right care:
¿ People were supported to make decisions about their daily care and staff understood people's personal preferences and support needs.
Right culture:
¿ The culture of the service was positive, person centred and promoted good outcomes for people
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 23 November 2017).
Why we inspected
We undertook this inspection as part of a random selection of services rated Good and Outstanding to test the reliability of our new monitoring approach.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
The service had a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were supported to stay safe by staff who understood their responsibilities to protect people from the risk of abuse. People were supported to manage risks to their safety without unnecessary restrictions being placed on their independence and freedom. Medicines were managed safely and people were supported to take medicines they had been prescribed.
People were supported by a sufficient amount of staff who had received training and supervision to fulfil their roles effectively. People were supported to make decisions and had their choices respected by staff. People who lacked the capacity to make certain specific decisions had their rights respected. People were supported to eat and drink enough and to maintain good health.
People were supported by kind and caring staff who were knowledgeable about their needs and preferences. People had the opportunity to be involved in planning and reviewing their care and could be assured their privacy and dignity were respected by staff.
People had access to advocacy services if required and could be assured their independence would be promoted by staff. People had opportunities to pursue their interests and partake in activities of their choosing. People were provided with information about how to make a complaint and felt that concerns they raised were responded to.
People had a say in how the service was run and staff felt supported to make suggestions and received feedback on their performance. The provider maintained oversight of the service by ensuring that quality monitoring systems were in place and effective.