• Doctor
  • Independent doctor

Archived: Bond Street

Overall: Good read more about inspection ratings

11 South Molton Street, London, W1K 5QL 07507 880406

Provided and run by:
Nomad Health Technologies Ltd

Important: The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 25 December 2023

Bond Street is a travel clinic that operates from 11 South Moulton Street, London, W1K 5QL. The provider is registered with the Care Quality Commission to provide the regulated activities of diagnostic and screening procedures; transport services; triage and medical advice provided remotely and the treatment of disease, disorder or injury. The service provides medical services for adults and children. The service website can be accessed through the following link: www.nomadtravel.co.uk

The provider offers travel health services including pre travel screening, vaccinations, medicines and advice on travel related issues to both adults and children travelling for business or leisure. The service is a designated yellow fever vaccination centre. Most services are available to fee-paying clients although some services offered are specific to clients who work for non-governmental organisations who hold an account with the provider. Services are available to people on a pre-booked appointment basis Monday to Friday between 9am and 4pm. The centre was also periodically open on Saturdays and offered appointments between 9am and 4pm. The service told us that they saw approximately 70 people per week at this location for travel health.

The provider’s Bond Street location operates on the first floor of a converted premises and is not accessible for service users with impaired mobility and wheelchair users. However, the provider’s online booking form highlights this to service users and directs them to book an appointment at one of their nearby locations which are accessible.

The clinic has a reception and waiting area and two consulting rooms.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

At this inspection we focussed on the area of safe.

Overall inspection

Good

Updated 25 December 2023

This service is rated as Good overall. (Previous inspection November 2021 – Good with Safe as Requires Improvement).

The key questions are rated as:

Are services safe? – Good

We previously carried out an announced comprehensive inspection of Bond Street in November 2021 as part of our inspection programme. The service was rated good overall. However, the service was rated as requires improvement for providing a safe service and a requirement notice was issued. The service was rated good for providing an effective, caring, responsive and well led service. You can read the full report by selecting the ‘all reports’ section for Bond Street on our website www.cqc.org.uk

On 28 September 2023 we carried out a site visit to confirm that the service had carried out the required improvement plans following the last inspection.

We found that the service had put measures in place for ongoing improvement and that the areas identified in the previously issued requirement notice had been addressed.

We based our judgement on the quality of care at this service on a combination of:

  • What we found when we visited the provider;
  • Information sent to us by the provider prior to the site visit; and
  • Information from our ongoing monitoring of data about services.

We have rated safe as Good because:

  • Fire safety issues had been addressed;
  • Infection prevention and control issues regarding a portable sink in the consulting room had been resolved;
  • Prescribed medicines were correctly labelled.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services