Updated 2 July 2019
The service is a private travel clinic located in Canary Wharf, London. The service is a location for the provider TMB Trading Limited, who has owned Nomad travel stores and clinics since October 2016. TMB Trading Limited manages 10 travel clinics across England and Wales.
The service provides travel health advice and consultations, travel and non-travel vaccines, blood tests for antibody screening and travel medicines such as anti-malarial medicines to children and adults. The service also holds a licence to administer yellow fever vaccines.
The service is open on Tuesdays and Thursdays from 11.30am to 8pm and Wednesdays from 9am to 5.30pm, and there is a central customer service team which manages appointment bookings.
The service employs four nurses, a pharmacist, and store staff members (administrative staff).
The service is registered with the CQC to provide the following regulated activities: diagnostic and screening procedures; transport services, triage and medical advice provided remotely; and treatment of disease, disorder or injury.
The lead nurse at the service is the CQC registered manager. A registered manager is a person who is registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The clinical operations manager for the provider, who also works as a nurse at the service, is the CQC nominated individual. A nominated individual is a person who is registered with the CQC to supervise the management of the regulated activities and for ensuring the quality of the services provided.
We carried out this inspection as part of our comprehensive inspection programme of independent health providers.
Our inspection team was led by a CQC lead inspector, who was supported by a practice nurse specialist advisor.
The inspection was carried out on 30 May 2019. During the visit we:
- Spoke with a range of staff, including the CQC nominated individual and registered manager, both of whom also work as nurses in the travel clinic, the pharmacist for the provider and the store manager for the service.
- Reviewed a sample of patient care and treatment records.
- Reviewed comment cards in which patients shared their views and experiences of the service.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.