Hatch Mill

Updated 9 December 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.

The service was selected to take part in this thematic review which is seeking to identify examples of good practice in infection prevention and control.

This inspection took place on 10 November 2020 and was announced.

Updated 9 December 2020

About the service: Hatch Mill is a nursing home that provides support to people across two floors in one adapted building. They provide care to older people with physical disabilities and long term medical conditions. They also provide support to people living with dementia. They are registered to support up to 48 people, there were 44 people living at the service at the time of the inspection.

People’s experience of using this service: People told us they felt staff and had enough staff to support them. Staff were knowledgeable about risks and how to support people safely. People’s medicines were managed and administered safely and people’s healthcare needs were met by trained nurses. Staff had received training and supervision for their roles and staff spoke positively about the support they got from management.

People said they got on well with the management team and had confidence in them that any issues they raised would be addressed. There were systems to involve people in their care as well as in the running of the service. People were consulted on food and activities and we received positive feedback on these aspects of their care. There was a variety of activities at the service as well as outings, events and regular fundraising initiatives the provider was involved with.

People gave positive feedback of the caring nature of staff and this matched our observations. Staff were respectful of people’s privacy and dignity as well as encouraging them to maintain and develop their independence. People’s care was planned in a personalised way with plans in place for end of life care. People had consented to their care and where they were unable to do so, the correct legal process was followed.

Rating at last inspection: Requires Improvement (Published 6 April 2018)

Why we inspected: This was a planned comprehensive inspection.

Follow up: We will continue to monitor the service and will return to inspect again in line with our policies.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk