Updated 11 May 2019
The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the
service, and to provide a rating for the service under the Care Act 2014.
Inspection team: The inspection was conducted by one inspector, one specialist advisor and one Expert by Experience. The specialist advisor on this inspection was a registered nurse. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type: Seaview is a care home. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Seaview accommodates up to 20 people over three floors, each of which has separate adapted facilities. One of the units specialises in providing care to people living with dementia.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection: This inspection was unannounced.
What we did: Prior to the inspection, we reviewed the evidence we already held about the service. We asked for feedback from the local authority and the local NHS clinical commissioning group (CCG) who commission services and from the local authority safeguarding team. We also checked records held by Companies House.
We asked the provider for a Provider Information Return (PIR). This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We received this in March 2019.
We visited Seaview on 11 April 2019 to review care records, policies and procedures. We spoke with the registered manager, a nurse and four care staff. We also spoke with five people and four relatives. We reviewed three people's care records, three staff personnel files and records related to the safety and quality of the service. After our site visit, we sent an email to five members of staff asking for their views of the service and their employer. We received one response. We also spoke with a palliative care nurse.