Chartwell Hendon Diagnostic Centre

Updated 25 August 2022

Chartwell Hendon Diagnostic Centre is an independently run Magnetic Resonance Imaging (MRI) service operating as part of the Chartwell Hospital network of services.

There was one scanning room at the service which used an open MRI machine. Open MRI machines can be used for claustrophobic and bariatric patients who would otherwise be unable to undergo a closed MRI scan and the service catered exclusively to these patient groups.

The centre provided services five days a week, Monday to Friday, for both NHS and private referrals for adults and young people over the age of 16. The service performed 100 scans per month.

The centre had a registered manager in post and was registered for diagnostic and screening procedures, and treatment of disease, disorder or injury.

This was the first time the service had been inspected and rated.

Updated 25 August 2022

This was the first time this service had been inspected and rated. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them. Staff collected safety information and used it to improve the service.
• Staff provided good care and treatment. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients and had access to good information.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

However:

• Staff did not always follow the service’s medicines policy on recording patients own pain relief use.

Updated 25 August 2022