Harley Street Medical Doctors

Updated 5 May 2022

Harley Street Medical Doctors is located at 90 Harley Street, London, W1G 7HS.

The clinic consists of a ground floor reception area, a consulting room, staff kitchen and toilet facilities. It is close to oxford circus tube station, and local bus stops. Parking in the local area is available. The clinic is staffed by a receptionist and a doctor.

Harley Street Medical Doctors is registered with the Care Quality Commission (CQC) to provide:

• Diagnostic and screening services.
• Treatment of disease, disorder or injury,
• Services in slimming clinics.

The services opening hours are Monday to Friday 9am to 7pm and 10am to 4pm on Saturdays.

Their website address is www.harleystreet-md.co.uk.

How we inspected this service

The methods that were used included, interviewing staff, observations and review of documents and patient records.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 5 May 2022

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Harley Street Medical Doctors as part of our inspection programme.

The previous comprehensive inspection was carried out on 20 September 2020, where we found the service was carrying out the regulated activities in accordance with the relevant regulations.

Harley Street Medical Doctors is a private clinic that specialises in slimming and aesthetic treatments and hormone therapy.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of the provision of advice or treatment by, or under the supervision of, a medical practitioner, including the prescribing of medicines for the purposes of weight reduction. At Harley Street Medical Doctors, the aesthetic cosmetic treatments that are also provided are exempt by law from CQC regulation. Therefore, we were only able to inspect the treatments for weight reduction and hormone replacement but not the aesthetic cosmetic services.

Dr Chia Tsyh Tan is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• The service provided care in a way that kept patients safe and protected them from avoidable harm.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• The service organised and delivered services to meet patients’ needs.
• Patients could access care and treatment in a timely way.
• Structures, processes and systems to support good governance and management were clearly set out, understood and effective.
• There was an effective, process to identify, understand, monitor and address current and future risks including risks to patient safety

The areas where the provider should make improvements are:

• Only supply unlicensed medicines against valid special clinical needs of an individual patient where there is no suitable licensed medicine available.
• Improve the methods used for patient feedback.
• Implement an assessment that concentrates on the hazards and risks from hazardous substances in the workplace. (COSHH).
• Consider adding information of how to complain onto the services website.
• Carry out a medicines audit to ensure prescribing is in line with best practice guidelines for safe prescribing.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care