Overleat Residential Care Home

Updated 4 April 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: The inspection was carried out by one adult care inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who lives with dementia.

Service and service type:

Overleat Residential Care Home is a “care home”. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The care home accommodates up to 13 people in one adapted building.

The service has a manager registered with the Care Quality Commission. Registered managers and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection: We gave the service short notice of the inspection visit as the inspection was at the week end and we needed to meet with the registered manager.

The inspection took place on 10 March 2019.

What we did:

Prior to the inspection we reviewed information we held about the service such as provider notifications. A notification is information about important events such as incidents, which the provider is required by law to send us. We reviewed the information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection we met everyone currently living at the service, we:

Reviewed 4 people’s care records

Reviewed records of accidents, incidents.

Discussed the complaints process

Audits and quality assurance reports

Observed the care of people in the communal areas.

Observed people’s care and staff interaction with people

We spoke with:

The registered provider and registered manager

We spoke with two staff

We spoke with five residents

We met and spoke with one relative

Following the inspection we received feedback forms from six families and from the local Gp practice.

Updated 4 April 2019

About the service:

Overleat Residential Care Home (known as Overleat) is a residential care home in Kingsbridge providing care to a maximum of 13 older people some of whom may be living with dementia.

People’s experience of using the service

People using the service benefitted from caring staff. People and their relatives told us they were treated with kindness, compassion and respect.

People were placed at the heart of the service and involved in decisions as far as possible. People and staff told us they were listened to and care was individualised.

People’s care was provided safely. The staff team were consistent, staff knew people well and staff supported people to move safely around the service. People’s risks were known and managed well, promoting independence as far as possible. People were protected from discrimination because staff knew how to safeguard people.

People lived in a service which had a positive culture and was led by a dedicated manager. Overleat had good relationships with local healthcare professionals supporting people’s care.

Rating at last inspection:

At the last inspection the service was rated as Requires Improvement (The last report was published 16 April 2018). At this inspection the overall rating had improved.

Why we inspected:

This was a planned inspection to look at improvements the service had made following the previous rating. At this inspection we found improvements had been made. People’s risks relating to their health needs and the environment were known and care planned. People’s human rights were protected because the provider followed the laws in place to protect people. People’s views were taken into account. People who wished to be active were supported with social activities. The leadership at the service had improved their monitoring of the service to ensure the quality and safety of people.

Follow up:

We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned based on the rating. If we receive any concerns we may bring our inspection forward.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk