We carried out a review of the data available to us about Kay Hitch Way on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Kay Hitch Way, you can give feedback on this service.
We found the following examples of good practice.
On arrival at the home visitors had their temperature taken, completed a health questionnaire and declaration, were required to wash their hands and were given personal protective equipment (PPE) to put on.
The home had an ample supply of PPE. All staff had received training in the correct use of PPE, and how to take it off and put it on safely. Staff had worked flexibly to change shifts so that there was no need to use agency staff.
People were supported to have regular contact with their families and friends via video calling. People were supported to take part in activities that they enjoyed with staff.
Testing was carried out for both people living in the home and staff on a regular basis. If anyone had symptoms of COVID-19 they were tested immediately and isolated until the results were received.
Cleaning of the home, including frequently touched surfaces, had increased to reduce the risk of transmission of infection. There were ample supplies of cleaning equipment. Staff had been made aware of the correct cleaning fluids to use to prevent the spread of infection.
This unannounced inspection was carried out on 31 August 2017. This was the first inspection of the service since being re-registered on 1 November 2016.
At the time of our inspection a registered manager was in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The Care Quality Commission (CQC) is required by law to monitor the operation of the Mental Capacity Act 2005 (MCA) and the Deprivation of Liberty Safeguards (DoLS) and report on what we find. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. The registered manager was aware of what they were required to do should any person lack mental capacity.
People who lived in the home were assisted by staff in a way that supported their safety and in a respectful manner. There were health care and support plans in place to ensure that staff had guidance to meet people’s individual care needs. The care and support plans recorded people’s individual choices, their likes and dislikes and the assistance they required. Risks to people who lived in the home were identified and assessed to enable people to live as safely and independently as possible.
Staff assisted people with personal care, their medicines, activities/hobbies, cooking and domestic tasks in a kind, cheerful and respectful way.
Members of staff were trained to provide care which met people’s individual needs and wishes. Staff understood their roles and responsibilities. They were supported by the registered manager to maintain and develop their skills and knowledge through regular supervision, appraisals and ongoing training.
People and their relatives felt able to raise any suggestions or concerns they might have with the registered manager. People felt listened to and reported that communication with the registered manager and members of staff were open and very good.
Arrangements were in place to ensure that the quality of the service provided for people was regularly monitored. People who lived in the home and their relatives were encouraged to share their views and feedback about the quality of the care and support provided.