Archived: Creative Support - Church Parade

Updated 16 July 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 23 May 2016 and was unannounced. The inspection team consisted of two inspectors.

As part of the inspection we reviewed the information we held about the service and looked at the notifications we had received. A notification is information about important events, such as serious injuries, which the provider is required to send us by law. We contacted a commissioner of the service to obtain their views about the quality of the service provided. We also contacted the Local Authority safeguarding team for information they held about the service. We considered this information when we planned our inspection.

During the inspection, we spoke with one person who used the service, one member of staff, a student nurse currently on placement at the home, a relative, the deputy manager and the registered manager.

We observed the delivery of care and support provided to people living at the home and reviewed a range of records about how people received their care and support. We looked at the care records of all three people living at the home and two care staff records; which included recruitment checks and training plans. We also looked at records relating to the management of the service including audit reports, complaint records, quality checks and incident and accident monitoring.

Updated 16 July 2016

Our inspection took place on the 23 May 2016 and was unannounced. We last inspected the service on the 2 September 2013 and the service was found to be compliant with the regulations we inspected.

Church Parade provides accommodation for people who require nursing or personal care and services for the treatment of disease, disorder or injury. Church Parade offers an assessment and treatment element of service delivery. This means the service provides therapeutic interventions for people who have complex or difficult to manage behaviours. The location completes ongoing assessments of people’s needs and identifies suitable support plans and appropriate long term support packages, with the aim of moving people into other suitable longer term accommodation.

Church Parade can accommodate up to 4 adults with a learning disability. At the time of our inspection 3 people were living there.

There was a registered manager in post at the time of our inspection. A Registered Manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were supported by a staff team who had been recruited safely and who had the skills and knowledge to meet people’s needs. Staff knew how to recognise and report potential abuse and showed a good understanding of how care and support should be provided in order to keep people safe. Risks to the health, safety and wellbeing of people were appropriately identified and managed and were regularly reviewed. There was sufficient staff to respond to people’s needs and support people safely. People’s medicines were stored and managed safely.

People were supported to have their nutritional and hydration needs met and were given choices of food and drink. People were able to choose at what times they ate and drank and were actively encouraged to be involved in the planning and preparation of meals. People were supported by staff who had a good understanding of the Mental Capacity Act and were able to appropriately apply the principles in practice. People had good access to a range of healthcare professionals when required, and staff were able to identify and appropriately respond to any changes to people’s health and well being to ensure that they maintained good health.

People were supported by staff who were friendly and caring and had a good understanding of peoples individual needs, preferences and anxieties. People were consistently involved making decision about their care and support and care was delivered in a way that met the needs of each person living at the location. Staff supported people in a way that maintained their privacy and dignity, and promoted peoples independence.

Staff had a good understanding of people’s needs and preferences, and tailored support to ensure that care was personalised and responsive to the needs of the people living at the home. People were encouraged and supported to be involved in the planning of their care, and relatives felt that they were involved in making decisions and choices about how their family members care was delivered and planned. Peoples concerns and anxieties were quickly responded to by staff and relatives knew how to complain. Relatives expressed confidence that any concern would be dealt with quickly and efficiently by the registered manager.

Staff were well supported by the registered manager and had a good understanding of the ethos, values and aims of the service. The registered manager had appropriate systems in place to monitor the quality of care and information from audits and checks were analysed and used to drive improvement. The registered manager demonstrated a commitment to continue to develop the service.