22, 25 October 2013
During a routine inspection
We looked at a sample of five support plans and associated records. The plans contained information about the times care was to be delivered and instructions on what to do. The files contained completed daily care notes which had been checked and reviewed by the manager during observational checks.
Medicines were handled appropriately. The manager told us people who used the service obtained their own medication from the pharmacist and their care workers prompted, assisted or administered them if required to take their medicine at the right time.
We saw staff had received appropriate training and professional development. We reviewed three staff files and staff training certificates. The manager was able to demonstrate that training was monitored and up to date. The provider had a training matrix which was reviewed regularly. This meant they could effectively monitor the training of staff.
The service had undertaken a customer satisfaction survey in September 2013 and we saw 11 forms with positive responses. The questions covered for example, people's opinions of; their experience of the service, if their dignity was respected and if their choices and preferences were taken into account.