17, 23, 27 December 2013
During a routine inspection
People's needs were assessed before any care and treatment was planned. We looked at a sample of five people's care records and saw each of them had an assessment of needs carried out. People we spoke with who used the service were very positive about the care they received. One person said, "They are very good, exceptionally good."
Staff had been provided with training in relation to cleanliness and infection control and were aware of when they should be using their personal protective equipment (PPE). The provider was also able to show us details of visits carried out to people's homes. These visits were used to supervise the work carried out by the care staff and to ensure the correct PPE was used where necessary.
We looked at a sample of four staff recruitment and selection records. There were effective recruitment and selection processes in place.
Checking systems included spot checks and annual care reviews, at which people who used using the service, and their relatives, were present. Someone who used the service told us, "The supervisor regularly contacts me to check if I am happy and comes out to check that the girls are doing what they should."