About the service Willow Lodge Nursing Home is a care home providing nursing and personal care for up to 27 people, some of whom may be living with dementia. The service is provided in one adapted building. At the time of our inspection 25 people were using the service.
People’s experience of using this service and what we found
The registered manager and staff managed people’s risks and protected them from abuse. Robust recruitment processes were in place to ensure that staff were safe and suitable. People’s medicines were stored, administered and recorded appropriately. Staff followed good hygiene practices to control the risk and spread of infection.
People had their needs assessed and were supported by staff who were supervised and trained. People ate well and were supported to remain healthy by accessing healthcare services whenever they needed to. Where people lacked capacity, staff followed the appropriate processes to ensure that restrictions in place to keep people safe were lawful and regularly reviewed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service had an established and stable staff team who knew people well. People and their relatives told us that staff were caring and kind. People’s privacy and dignity were maintained, and their cultural and spiritual needs were met.
The care provided to people was personalised. People and their relatives were involved in care planning and activities were available for people to participate in. People were supported to avoid social isolation and relatives were welcomed to the home. The registered manager used complaints to improve the quality of the service. Staff ensured people received dignified and compassionate care as they approached end of life.
People, relatives and staff were positive in their comments about the registered manager and leadership team. A programme of renovation, refurbishment and redecoration was underway at the service. Management plans were also in place to improve the frequency of activities for people outside of the service and their dining experience at the care home. The provider worked in partnership with others and promoted an open culture at the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 11 November 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.