4 February 2014
During a routine inspection
We found that before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. We found that care and treatment was planned and delivered in a way that ensured people's safety and welfare and the premises was appropriate and safe, and that the required safety procedures were in place. The service had robust procedures in place for staff recruitment and support and the provider had an effective quality assurance system in place so that people's feedback on the service was listened to and acted upon.