3L Care Limited

Updated 17 February 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 25 January 2022 and was announced.

Updated 17 February 2022

3L Care Limited is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The service is registered to provide accommodation for up to six people who require support and care with their daily lives.

At the last inspection the service was rated Good. At this inspection we found the service remained Good.

The service provides a mixture of permanent accommodation and respite support for up to ten people with complex needs, including physical and learning disabilities. Respite can be used as a short period of support for people away from their own homes, for the purpose of carer relief or rehabilitation. The service contains single bedrooms which are located on the first floor together with four bathrooms. Other facilities include a cinema room, an activities room, a quiet sensory room, and a garden. At the time of the inspection there were eight people living in the home.

The service had a registered manager in post who was also the provider. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We spoke with one person who lived in the home and one relative of a person who lived in the home and both gave positive feedback about the home and the staff who worked in it.

Staff spoken with and records seen confirmed training had been provided to enable them to support the people with their specific needs. The service provided care to people who had very complex needs and needed specialist support. We found that staff were knowledgeable about the support needs of people in their care. We observed staff providing support to people throughout our inspection visit and observed warm, positive relationships.

We found medication procedures at the home were safe. Staff responsible for the administration of medicines had received training to ensure they had the competency and skills required. We did find one medication cupboard unlocked but this was rectified at the inspection.

The management team understood the requirements of the Mental Capacity Act 2005 (MCA) and the Deprivation of Liberty Safeguards (DoLS). This meant they were working within the law to support people who may lack capacity to make their own decisions. We saw that people were supported to make their own decisions and their choices were respected. We asked that the audit trails around these decisions be improved and this was being actioned during the inspection.

Care plans were person-centred and driven by the people who lived who lived in the home. We saw clear one sheet profiles that gave clear information about the most important aspects of their care for that person. They detailed how people wished and needed to be cared for. They were regularly reviewed and updated as required. We saw that the home tried hard to enable people to engage in making decisions about their lives no matter how small the decision.

The provider and the management team used a variety of methods to assess and monitor the quality of the service. These included regular audits of the service and staff meetings to seek the views of staff about the service. The staff team were consistent and long standing. They demonstrated that they were committed to providing the best care possible for the people living in the home.