Archived: Care and Support Partnership HQ

People who received a service from the community nursing team we spoke with told us they were happy with the quality of care and treatment provided. We were told the staff were friendly, respectful and professional.

The community nursing team provided a variety of specialist services which promoted independence and helped people remain in the community to receive the treatment they needed.

The provider had effective systems in place to recruit staff and provided people with the appropriate training. Nursing staff were supported to maintain their qualifications and develop their professional skills.

The provider ensured that all staff had completed training in adult protection and there were effective systems in place for the reporting of concerns.

People who used the service were provided with information about the provider's complaints process.

The provider had systems in place to monitor and audit risk.

People's needs were assessed and described in their care records and there was evidence that people had been involving in the planning of the care and support they needed. We saw that there was good communication between the multi-agency staff that supported people to remain at home and this was reflected in people's support plans.

The provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening, but we did note that not all staff had received up to date training regarding this.

We saw that staff were suitably trained and experienced to meet the needs of people using the service. The exception to this was the lack of mandatory training undertaken by the reablement support workers. We saw some staff groups were well supported but found evidence that others were not supervised at the recognised, appropriate frequency.

The provider had methods to assess and monitor the quality of the service but the manager we spoke with during our visit could not tell us about all of the methods.