The Care Quality Commission
  • Community
  • Community healthcare service

Archived: Urgent Care Centre

Great Western Hospital, Marlborough Road, Swindon, Wiltshire, SN3 6BB (01793) 604020

Provided and run by:
Care And Support Partnership Community Interest Company

Important: This service was previously managed by a different provider - see old profile

All Inspections

Other CQC inspections of services

Community & mental health inspection reports for Urgent Care Centre can be found at Care And Support Partnership Community Interest Company. Each report covers findings for one service across multiple locations
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4 February 2013

During a routine inspection

People told us that the urgent care centre had really helped them at a time of crisis in their lives. They told us the service was non judgemental and that they felt very safe and comfortable using it. One person told us that the service had saved their life.

We saw that people experienced safe and effective care based on detailed treatment plans that met individual needs.

People using the service were protected from abuse as they were supported by a staff team who had appropriate knowledge and training on safeguarding adults. People told us if they had any concerns they would discuss them with staff.

Staff received ongoing training and supervision which provided them with the skills and knowledge to meet the needs of the people they were supporting.

The Provider had effective systems in place to monitor and assess the quality of the service.