YourLife (Poundbury)

Updated 19 July 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by 1 inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own apartment in the Bowes Lyon Court retirement development.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 9 June 2023 and ended on 21 June 2023. We visited the location’s service on 12 June 2023.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority service improvement and safeguarding teams. The provider completed a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 2 people who used the service about their experience of the care provided. We spoke with and received feedback from 5 members of staff including the registered manager.

We received feedback from 1 health and social care professional on their experience of working with the service.

We reviewed a range of records. This included 3 people's care records and medication records. We looked at 2 staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

Updated 19 July 2023

About the service

The Yourlife Poundbury office is situated in Bowes Lyon Court, which is a retirement living development of 62 apartments. The service provides support to people living in these apartments and staff are on site 24 hours a day. At the time of our inspection the service was providing personal care to 3 people who resided in their own apartment within Bowes Lyon Court.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People told us they felt safe with staff. People were protected from abuse and avoidable harm. We have made a recommendation about the recording and analysis of safeguarding events to ensure lessons are learnt and the likelihood of recurrence reduced.

People received their care from a small, consistent team of care staff who knew people’s care and support needs well.

People had support plans which directed staff how to care for people safely. Staff received the training to support people using a person-centred approach. They liaised with health and social care professionals when they needed an expert’s input regarding people’s health or additional equipment to continue to provide care safely.

Safe recruitment practices were followed, and appropriate checks completed to ensure that only suitable staff were employed. Staff received an appropriate induction and were well supported through a programme of regular supervision and training.

Medicines were managed and administered safely. People were supported to take their medicines safely by staff who had received training to administer medicines.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection

The last rating for this service was good (published 7 March 2018).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.