Archived: Crossgate Centre

We were told the practice ensured that national and local guidance about safeguarding people was made accessible to all staff. We were told that all the practice nursing staff and orthodontists had been trained in all aspects of the safeguarding processes for children and we saw that all staff were about to receive safeguarding adults training.

The practice adhered to the code of practice on the prevention and control of infections and related local guidance.

We saw systems the practice had in place to check quality and to manage risk. Staff said it was important to gather information about the safety and the quality of the service by carrying out regular audits. They said feedback from patient surveys helped the practice to maintain high standards and implement changes where needed.

We were unable to speak with people using the dental practice because the waiting room was very busy and we were unable to speak to people in private. However we gathered evidence of people's experiences of the service by reviewing comment cards and patient surveys.

All of these were extremely positive, comments included,

'I always receive an excellent service.'

'The staff team are lovely.'

'I have complete faith in the Orthodontists.'

'My treatments are always fully explained.'

'I have had complete satisfaction with my child's, treatment.'

'This surgery provides very high standards.'