This service is rated as Good overall. (Previous inspection December 2017 – Good)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services well-led? – Good
We carried out an unannounced inspection at Summerfield Urgent Care Centre on 30 November 2021. This inspection was a focused inspection to gain assurances, following concerns that were raised about the safety of the service.
At this inspection we found:
- The service had implemented processes and adjusted how it delivered services to meet the needs of patients during the COVID-19 pandemic. This included individual risk assessments for staff, the use of personal protective equipment (PPE) and enhanced infection control procedures.
- The service had systems in place to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
- The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence based guidelines.
- Staff inductions had been strengthened to ensure all temporary staff working for the service were aware of the health and safety procedures and where the surplus stock of PPE was kept.
- Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
- Governance arrangements had been strengthened due to the COVID-19 pandemic to ensure risks to patients were considered, managed and mitigated appropriately.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care