31 May 2013
During a routine inspection
Care and treatment was not planned and delivered in a way that was intended to ensure people's safety and welfare. This meant that people's safety and welfare was not ensured because care and treatment was not implemented appropriately.
People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.
Care workers, nurses and ancillary staff received appropriate professional development. Care workers and the nurse we spoke with felt that they were supported by the provider and had access to both mandatory and specific training and a structured supervision and appraisal programme.
People who used the service, their representatives and staff were asked for their views about their care and treatment and they were acted on. People were not protected from the risk of inappropriate or unsafe care and treatment as the provider did not have a documented risk assessment system in place.