Archived: Stratton Hospital

Patients told us that they were very happy with the care they had received and told us that their consent to care and treatment had been requested and their choices respected. They told us they felt the standard of care they had received was very good and their comments included 'Staff have a nice smile on their faces all of the time, staff are kind and caring and we are well looked after".

People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.

People using the service and staff told us they considered there to be sufficient levels of staff with the right skills. Training was ongoing to ensure staff remained aware of current good practice and staff told us they felt supported by the senior staff at Stratton Hospital.

The provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people who use the service.

Patients told us that they were kept updated on the treatment planned and the care plan in place. Patients also said staff supported them to be involved in their care and make choices about how care was provided. We saw that when patients did not have capacity to make decisions, their level of capacity was not always assessed to ensure that the decisions made were right for the patient.

Patients said they felt safe and that they felt able to raise any concerns with the staff. Staff had a good understanding of their role to ensure patients were safe. One patient told us 'If something is wrong, they really try hard to put it right'.

Staff told us that, at this time, they felt there were sufficient staff available on the ward and Minor Injury Unit and that they had enough training to meet patient's needs. Patients told us that staff were always available and came quickly when they called for assistance.

Records of care and treatment were seen to be easy to use and suitable for purpose. Storage of personal medical information was secure to ensure the confidentiality of people using the service. Not all records were completed fully but we have been assured that shortfalls have been addressed.