We carried out a review of the data available to us about Bournemouth Rainbow Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Bournemouth Rainbow Ltd, you can give feedback on this service.
This inspection was announced and took place on 3 and 4 July 2018. We told the provider two days before our visit that we would be coming to ensure that the people we needed to talk to would be available.
At the time of this inspection the agency was providing a service to around 10 people. However, of these, only one was receiving personal care. CQC only inspects the service being received by people provided with the regulated activity 'personal care'; help with tasks related to personal hygiene and eating. The inspection therefore focused on the care of this one person.
We spoke with the relative of this person as they themselves were not able to tell us about the care and support they had received. The relative highly valued the service provided and were very satisfied with the support their relative received.
The small team of staff employed at Bournemouth Rainbow had all been trained in safeguarding adults and were knowledgeable about the types of abuse and how to take action if they had concerns.
There had been no accidents and incidents from which any trends could have been identified and where action could be taken to reduce likelihood of recurrence.
Robust recruitment systems had been followed to make sure that suitable, qualified staff were employed in the right numbers for effective running of the service.
Assistance to the person being supported with their medicines was managed safely.
The staff team were trained so that they were equipped with the knowledge and skills for them to fulfil their role effectively.
Staff were well supported through supervision sessions with the provider, and an annual performance review.
The provider was aware of the requirements of the Mental Capacity Act 2005. The person being supported was able to give their consent.
The relative told us that the agency was very responsive and accommodating. They said their relative was treated compassionately and staff were knowledgeable about their needs.
These needs had been thoroughly assessed and a care plans put in place to. The plan was person centred, up to date and accurate.
There were complaint systems in place and the relative we spoke with was aware of how to make a complaint.
The agency was well led with the provider/manager aware of all the legislation and guidance relating to the effective running of the service.
With only a small service being provided, there was not much need for auditing and monitoring of the quality of service. We discussed the systems that would be put in place as the service develops and grows.
There was a registered manager in post. ‘A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.’
This inspection was announced and took place on 25 and 26 October 2017. We gave the service 48 hours’ notice of the inspection visit because it is small and the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in.
All the people involved in this inspection were satisfied with the service provided by Bournemouth Rainbow. People complimented the caring nature of the staff and said there was a regular team of workers who knew them and understood to care and support them. People knew in advance which staff would be visiting them and said staff were punctual and had never missed a visit.
Staff received training, which was refreshed at regular intervals, to make sure they had the skills and knowledge required to be able to provide care safely. Their performance was monitored regularly and they were themselves supported through supervision meetings with their line manager.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice
Quality assurance systems were not yet fully developed because the agency was still in its infancy. Staff and people involved in the inspection were positive about the registered manager and his leadership.