Helping Hands Harrow

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported by staff who knew their personal and individual needs well. People received individualised support that matched their personal preferences. People were supported to have maximum choice and control of their lives and staff assisted them in the least restrictive way possible and in their best interests; the policies and systems in the service upheld this practice.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were supported to be as independent as possible. A family member said, “[The agency] send the same carer to assist [person] with a shower because they are at risk from falling. The carer provides encouragement to [person].” Another family member said, “[The service] are very good with involving and encouraging [person] with simple tasks, they ask them what they want for lunch. They talk to [person], take them out for walks.”

Staff had established positive and caring relationships with people they supported and their family members which helped them deliver person centred care and meet people’s individual needs. Staff knew people's routines and had got to know what things people liked. Staff promoted people’s independence and encouraged them to do as much as possible for themselves. One care staff told us, “I love the attention [the agency] gives to the client. The emphasis they put on this. Always updating the care records to make sure we are putting people’s needs first.”

Staff encouraged people to maintain their independence as much as possible. People’s independence levels were recorded in their care plans so staff knew where they needed assistance and how to encourage them. People received care and support that was personalised and responsive to their individual needs and their care plans were kept under review to ensure staff continued to meet their changing needs. People and care staff were matched together based on their personality, interests and cultural needs. The area care manager told us, “We will consider qualities and attributes to marry with the client to best serve their needs and requirements.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.