14 November 2012
During a routine inspection
All of the people we spoke with confirmed that they had been involved in making decisions about their dental care and treatment options. They said they were given clear information about their treatment and the costs involved. People told us that the dentist was particularly good at explaining exactly what they were doing. One person told us, 'They explain everything and they are honest with me'.
People told us that they were happy with arrangements in place for ensuring that equipment used was clean and sterile. The practice had effective procedures in place for the safe management of infection control. Staff had received training to reduce the risk of infection.
People told us that staff were 'Excellent'. One person said they always made them feel relaxed. We saw that staff were courteous and polite. Staff told us they were well supported in their work.
We saw the complaints procedure. People we spoke with were not aware of the formal complaints process but all said that they would have confidence to speak with the dentist if they had any worries or concerns.