2 July 2013
During a routine inspection
People's views and experiences were taken into account in the way the service was provided and delivered in relation to their care. People told us they could make their own choices. One person said, "we have a routine, they (staff) know what to do but always ask first.'
People experienced care, treatment and support that met their needs and protected their rights. All people we spoke with were satisfied with their care. Their comments included, 'I am happy with them', 'no complaints at all, they're brilliant'and 'I'm satisfied with them.' We saw that people had current care plans in place which were reviewed at regular intervals.
Where people were assisted and/ or prompted with their medication, people we spoke with did not have any concerns. Staff were appropriately trained and risk assessments were in place where applicable.
People were cared for, or supported by, suitably qualified, skilled and experienced staff. The provider had appropriate and effective recruitment procedures in place.
The provider had an effective system to regularly assess and monitor the quality of service that people receive.