11 July 2023
During a routine inspection
St Giles Care Home is a care home providing personal care and accommodation to up to 66 people. The service provides support to older people and people with dementia. At the time of our inspection there were 51 people using the service.
People’s experience of using this service and what we found.
Medicines were not always managed safely. We were not always assured the provider was promoting good hygiene practices.
The provider had safeguarding systems and processes to help keep people safe. Staff knew about the risks to people and followed the assessments to ensure they met people's needs. People felt safe and were supported by staff who knew how to protect them from avoidable harm.
People were supported to access healthcare professionals when their needs changed. Staff received training and competencies to ensure they were skilled to meet people’s needs. People were offered a choice of food and the environment was warm and welcoming.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service mainly supported this practice.
Staff sought people's consent before providing care and support. People's individual communication needs were considered to support them to be involved in their care.
Staff had been recruited appropriately and had received relevant training, so they were able to support people with their individual care and support needs.
Different activities were available for people to get involved with. Care plans contained information about people’s preferences and staff knew people well.
Complaints were responded to in a timely way and information about the support people wanted to receive at the end of their life was recorded.
Staff spoke positively about working for the provider and felt well supported. Staff were able to approach the management team at any time, feeling confident any concerns would be acted on promptly. They felt valued and happy in their role.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service was good (published on 21 April 2018).
Why we inspected
This inspection was prompted by a review of the information we held about this service. A decision was made for us to inspect and examine the information we had reviewed. As a result, we undertook a comprehensive inspection.
We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
The overall rating for the service has remained good. This is based on the findings of this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for St Giles Care Home on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.