15 March 2019
During a routine inspection
People’s experience of using this service: The service met the characteristics of outstanding.
¿ People using the service benefitted from an extremely well led and caring service. People and their relatives were placed at the heart of the service and involved at every level. People received exceptionally kind and responsive person-centred report from staff who were motivated and led to provide the best care they could.
¿ The registered manager and activities co-ordinator went the extra mile to promote intergenerational relationships and harvest the benefits these offered to enrich the quality of people’s lives. People could regain a purpose and sense of contribution from this. The service worked hard to promote the value of people’s identities and backgrounds within the local community, ensuring that this was celebrated and people still felt attached to it.
¿ Peoples independence and dignity were cornerstones of staff practice, staff understood how to support and enable individuals to maximise their potential, identifying new skills and being able share these with people they met in newly formed relationships. People were encouraged to meet goals and regain independence when possible.
¿ Staff supported people to make decisions for themselves and frequently engaged with people about their wishes and preferences. People felt they were partners in their care and encouraged to make decisions about this. The service's visions and values promoted people's rights to make choices and live a dignified and fulfilled life. Staff understood how to make people feel valued.
¿ The service was led by a registered manager and management team that were committed to delivering a service which improved the lives of the people in fulfilling and creative ways. The leadership team encouraged and facilitated staff to go the extra mile in delivering care that made people feel special. Innovation, creativity and sharing ideas and best practice were common place, staff were regularly involved in local initiatives to trail blaze the best care and support.
Rating at last inspection: Good (Published July 2016)
Why we inspected: This was a scheduled inspection based on our previous rating.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk