Hilton House Medical

Updated 16 August 2022

Hilton House Medical is located at:

Irwell Street

Bury

Lancashire

BL9 0HZ

Tel no: 03339000150

Website: www.hiltonhousemedical.co.uk

Hilton House Medical is registered in respect of the following regulated activities: diagnostic and screening procedures, surgical procedures and treatment of disease, disorder or injury. Hilton House Medical specialise in providing a range of private GP appointments for the North West of England including individual and occupational medicals, private consultations, sexual health, and a comprehensive list of examinations and blood tests.

Core opening hours are Monday to Friday 8 am to 5pm. These hours can be flexible to meet patient’s individual needs.

How we inspected this service

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 16 August 2022

This service is rated as Good overall. The previous inspection of 6 March 2018 was not rated as the CQC did not give ratings to independent healthcare providers at that time. However, all the required standards of care were met at that inspection.

We carried out an announced comprehensive inspection at Hilton House Medical as part of our inspection programme and to give the service a rating.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

Hilton House Medical is registered with CQC under the Health and Social Care Act 2008 in respect of the following regulated activities: diagnostic and screening procedures, surgical procedures and treatment of disease, disorder or injury. Hilton House Medical specialise in providing a range of private GP appointments for the North West of England including individual and occupational medicals, private consultations, sexual health, and a comprehensive list of examinations and blood tests.

Patricia Fitzpatrick is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service has a practice manager, a GP (male) and a health care clinician (male). All these staff work part time. If a female clinician is required, then a locum will be sought to carry out the necessary consultations.

The practice has not provided a service since 2018, although they remained registered with the CQC. They reestablished their service on 3 May 2022 and on the day of the inspection had seen five patients. On the day of the inspection we were told there were no patients attending or receiving regulated services. In the light of this we reviewed patents’ online comments about the service they received.

Our key findings were:

• Patients received effective care and treatment that met their needs.
• Risk assessments were completed to ensure the safety of the premises.
• Staff received appropriate training to carry out their roles.
• There was an open and transparent approach to safety and an effective system in place for reporting and recording of incidents.
• Staff treated patients with kindness, respect and compassion.
• The service was flexible and responsive to meeting patients' needs.
• Leaders had the capacity and skills to deliver high-quality, sustainable care.
• Structures, processes and systems to support good governance and management were clearly set out, understood and effective.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care