Chapel Lodge

Updated 1 March 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 8 February 2022 and was short term announced. We gave the service 24 hours’ notice of the inspection. We spoke to three staff members; the registered manager, cleaning manager, a unit manager and two residents.

Updated 1 March 2022

About the service:

Chapel Lodge is a care home service with nursing. It is registered to provide service to 63 older people. At the time of our inspection there were 47 people living at the service.

People’s experience of using this service:

Since the last inspection considerable improvements had been made in the way risks and medicines were managed. People were receiving their medicines safely. People’s care plans were up to date and accurately detailed the care and support people wanted and needed. Risk to people were properly assessed and safeguards put in place to mitigate any risks which had been identified. It was also clear that effective processes had been put in place to make sure these improvements were sustained

There was better management oversight and the checks and audits of the quality and safety of the service had been strengthened, and this helped to drive continuous improvement. People’s feedback was regularly sought, so that they could contribute to improvements within the service.

People received care and support which was tailored to their needs, delivered by staff who treated them with respect and understood their needs and preferences. Staff were caring, and people and relatives complimented the service and said they would recommend it to others.

People were protected against the risk of abuse and received care from staff who were well trained to meet people’s needs. . Staff were recruited safely and there were enough of them to keep people safe.

People received care in an environment that was safe, clean and tidy. There had been improvements made, to make the home more conducive to people’s wellbeing, homelier and more welcoming.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People’s dietary and healthcare needs were met. There was a complaints procedure available which enabled people to raise any concerns or complaints about the care or support they received. People’s feedback was used to make improvements to the service.

Rating at last inspection:

The service was last inspected on 23 August 2018 (report published 23 October 2018). At that time the overall rating for the service was ‘Inadequate’. The service has been in Special Measures. Services that are in Special Measures are kept under review and inspected again within six months. We expect services to make significant improvements within this timeframe. During this inspection the service demonstrated to us that improvements have been made and is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is now out of Special Measures.

Why we inspected:

This was a planned, comprehensive inspection based on the rating at the last inspection.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk