April Lodge

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff were kind and caring. People and staff had good relationships and we saw many examples of staff supporting people in a friendly and caring way. People had their privacy and dignity respected. Staff encouraged people to be independent and involved in their care and support. However, care plans contained limited information in areas such as mobility, communication and risk management.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People's care plans and risk assessments were not always personalised, and support was not always in line with people's care plan guidance. There was a lack of clear guidance and key information in care plans to enable staff to deliver the right and consistent support people needed when distressed. Some people's personal history was either not recorded or sparse. Staff were not provided with a good amount of information about the person's likes or dislikes to help understand them and initiate conversation. Improvements were required to ensure completed care plans and risk assessments were person centred and included how risks to people were to be mitigated and reduced.

Throughout the visit, we observed people moving around the service freely, staff involved people in their care and treatment, offering choices where possible.

Staff encouraged people to be independent and involved in their care and support. A staff member told us, “I know the people’s strengths and what they can do. I encourage people to be as independent as possible with their decision making.” The registered manager told us they are introducing new care plans and risk assessments which will include information to promote their independence in areas such as mobility, communication and risk.

People were given choices throughout the day. Staff asked people what they wanted to eat, drink and do. Staff had a good understanding of how to support people to make day-to-day decisions. A person told us, “I do as much as I can for myself. Staff are very nice and caring.” I like to be independent where I can; I like to spend time in my room but also sit with my friends in the living room and watch television with them. I do get a choice here.” A relative said, “Staff support [relative] with their independence all the time. They really support people well. I have no complaints. All the staff are very caring a doing a really good job. Another person told us, “They always give me a choice if I don’t like the food that is being made. I can choose something else, and they will make it for me. I get to decide how I want to spend my day. They don’t plan it for me. They let me decide.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.