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Archived: Scope Inclusion Rotherham

HVFC Centre, Coleridge Road, Rotherham, South Yorkshire, S65 1LW (01709) 830820

Provided and run by:
Scope

All Inspections

4 October 2013

During a routine inspection

People felt involved in their care. One person said, 'Staff talk to me about what support and help I need.' One relative said, 'I feel very involved in my relatives care and support.'

We spoke with people who used the service and relatives of people who used the service. They told us that they were happy with the care and support they received. One person said 'I am very happy, I like everyone and I can talk to the staff.'

People who used the service and their relatives told us that they felt safe and would speak to staff if they had any concerns. People told us that staff were very kind.

Staff felt supported by their managers. They felt that training provided was of a high standard and that it helped them to develop their skills. One relative we spoke with said the staff were always very kind and pleasant.' Another relative said, 'I can't fault the service at all.'

The provider had effective systems in place to regularly assess and monitor the quality of service that people received.