26 January 2022
During an inspection looking at part of the service
Westside Care Home is a care home providing personal and nursing care to up to 26 people. At the time of our inspection there were 23 people using the service. The service has two floors with spacious communal areas.
People’s experience of using this service and what we found
The risks to people’s health were not always clearly documented, assessed or managed. People’s records were not always detailed or legible. This increased risk of people not being supported safely.
Some areas of the home, including bedrooms and bathrooms were not kept clean and hygienic. Some equipment used to support people was dirty. Staff did not always follow the infection prevention policy and current relevant national guidance. This meant people and staff were not consistently protected from infections.
The management of the service did not have effective measures in place to identify shortfalls in infection prevention control and care planning.
Staff knew how to raise concerns about people’s safety and there was a process in place to report any safeguarding issues. People's medicines were managed safely. Staff were recruited safely and had the training and experience they required to support people. Staff supported people to access health care professionals when required.
Staff worked closely with external professionals to ensure people received appropriate support with physical and mental health.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was requires improvement (published 22 November 2019). The service remains rated requires improvement. This service has been rated requires improvement for the last two consecutive inspections.
Why we inspected
We received information of concern about infection prevention and control measures at this service.
We inspected and found there was a concern with infection prevention and control procedures and oversight at the service, so we widened the scope of the inspection to become a focused inspection which included the key questions of safe and well-led.
We have found evidence that the provider needs to make improvement. Please see the safe and well-led sections of this report.
You can see what action we have asked the provider to take at the end of this full report.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Westside Nursing Home on our website at www.cqc.org.uk.
Enforcement
We are mindful of the impact of the COVID-19 pandemic on our regulatory function. This meant we took account of the exceptional circumstances arising as a result of the COVID-19 pandemic when considering what enforcement action was necessary and proportionate to keep people safe as a result of this inspection. We will continue to monitor the service and will take further action if needed.
Full information about CQC’s regulatory response to the more serious concerns found during inspections is added to reports after any representations and appeals have been concluded.
Follow up
We will meet with the provider following this report being published to discuss how they will make changes to ensure they improve their rating to at least good. We will work with the local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.