White Rose Lodge

Updated 1 October 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 21 September 2022 and was announced. We gave the service 24 hours’ notice of the inspection.

Updated 1 October 2022

White Rose Lodge is care home which provides a service for older people and people with dementia. People in care homes receive accommodation and personal care as a package of care under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided and both were looked at during this inspection. The service is registered to accommodate a maximum of 38 people. There were 27 people using the service at the time of inspection.

At our last inspection, we rated the service good. At this inspection the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format, because our overall rating of the service has not changed since our last inspection.

The service did not have a registered manager in post at the time of inspection. The registered manager had deregistered with CQC on 6 December 2018. Steps had been taken by the provider to recruit a new registered manager. A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe. Staff continued to be recruited safely and there was adequate staff to meet people’s needs. Medicines were administered safely. Systems were in place to reduce the risk of cross infection.

Staff had appropriate induction, training and supervision to support them in their roles. People were supported to access healthcare services. People’s nutrition and hydration needs were met. The environment was suitable for people’s needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People told us staff were kind and caring. We observed positive interactions during the inspection. Staff respected people’s privacy and dignity.

People’s care plans were written in a person-centred way. Staff delivered responsive care to meet people's needs. The provider used technology to monitor the service and to support people to maintain relationships. There was provision for people to take part in activities.

People told us they were well supported by the deputy manager. The management team held family meetings and relative meetings. The service worked in partnership with health professionals and the local community.

Further information is in the detailed findings below.