Archived: North Somerset Community Hospital

During the inspection we spoke with eight patients, 14 staff and reviewed 16 care records. All the people we spoke with told us they were treated with dignity and respect and staff were 'kind' and 'helpful'. One person told us 'it's been a very good service and they have been very attentive'. Another person told us 'it's a pleasant change being treated and seen as an equal'. While a third person told us 'I have been happy with my treatment'.

The people who used the inpatient services told us they were not always given appropriate information and involved in making decisions about their care and treatment. However, people we spoke with in the outpatients department (OPD) and minor injury unit (MIU) told us everything had been explained and they had been fully involved in treatment decisions.

We spoke with a visiting healthcare professional who told us 'patients were delighted to be here'. Their opinion of the service provided was 'they get good results'. We found from our inspection, overall people and relatives seemed very satisfied with the service being provided by Clevedon Hospital.

We looked around the hospital and saw people were not always protected from the risk of infection because appropriate guidance had not always been followed.

We spoke with staff and saw people were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

We reviewed the complaint system and saw there was a complaint process available. However information about how to complain was not easily accessible.