28 August 2019
During a routine inspection
Baytree Court provides support for up to 34 older people and people who may be living with dementia in one adapted building. There were 34 people receiving a service at the time of this inspection.
People's experience of using this service and what we found
We received very positive feedback from people about the support provided to them. People said they felt safe and staff were respectful. Relatives also provided positive feedback about the management of the service and the good standard of care their family member received.
Staff had positive links with health care professionals, which promoted people's wellbeing.
Care and support were tailored to each person's needs and preferences. People and their relatives were fully involved in developing and updating their planned care.
Staff had received training and support to enable them to carry out their role. Recruitment checks were carried out to ensure staff were suitable to work in the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interest; the policies and systems in the service supported this practice.
The registered manager led by example to ensure people received a good service. People and staff told us the registered manager was approachable and listened to them when they had any concerns. All feedback was used to make continuous improvements to the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 22 March 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.