21 November 2023
During an inspection looking at part of the service
Heronsmere Home Care Ltd a domiciliary care service providing personal care and support for people in their own homes. At the time of the inspection the service provided support for 15 people.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
The registered manager did not always have effective quality assurance systems in place to monitor the service. The registered manager was aware of the need to improve record keeping and acknowledge this was because they spent a large amount of time in the field providing care and support.
The registered manager did not always have effective quality assurance systems in place to monitor the service. The registered manager was aware of the need to improve record keeping and acknowledge this was because they spent a large amount of time in the field providing care and support.
Medicines were managed safely. Overall risk assessments provided information to care for people however for 1 person there needed to be more robust information provided to staff to help mitigate risks when providing care. The registered manager took prompt action to address the concerns. There were effective procedures in place to manage infection control. Staff understood how to safeguard people from the risk of harm.
The registered manager did not always have effective quality assurance systems in place to monitor the service. The registered manager was aware of the need to improve record keeping and acknowledge this was because they spent a large amount of time in the field providing care and support.
There were enough staff deployed to provide care and support. The registered manager was not always recording staff supervisions. We made a recommendation to the registered manager to review their practice. People were overwhelmingly happy with the care they receive. There was a positive culture amongst the care staff, they told us they felt supported in their roles and thoroughly enjoyed working for the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good published 10 January 2018.
Why we inspected
This inspection was prompted by a review of the information we held about this service. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained good.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Heronmere Home Care LTD on our website at www.cqc.org.uk.
Recommendations
We recommend the registered manager record supervisions in line with their policy.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.