We carried out a review of the data available to us about Crockstead Farm House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Crockstead Farm House, you can give feedback on this service.
The inspection was announced and was carried out on 22 March 2018 by one inspector.
There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the home. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the home is run.
The care service is delivered in line with the values that underpin the 'Registering the Right Support' and other best practice guidance. These values include choice, promotion of independence and inclusion which ensure people using the service can live as ordinary life as any citizen.
People's medicines were managed safely. However, we found that the controlled drugs cabinet did not meet current specification. When we pointed this out to the provider and registered manager, they took immediate action to replace the cabinet and updated CQC when this was done. People received their medicines as prescribed by staff who had been trained to administer medicines safely.
People were kept safe; the registered manager and staff knew their responsibilities to report any concerns under safeguarding vulnerable adults and protect people from abuse.
There were sufficient staff deployed to meet people's needs and keep them safe, both at the home and while accessing the local community. Recruitment procedures were safe and supported the provider to make safer recruitments decisions to employ suitable staff.
Staff received training, supervision and appraisal to support them in their roles and to provide them with the required skills, knowledge and competencies.
Risks associated with people's health, safety and welfare had been identified and assessed, and guidance was in place to help staff to reduce those risks. Emergency and evacuation procedures were in place and staff understood what to do in the event of an emergency.
Staff understood the principles of the Mental Capacity Act 2005 and worked within ensuring they sought people's consent and acted in people's best interest. Deprivation of liberty safeguards had been submitted to the local authority for authorisation when required.
People had access to health care services when required and were supported by staff to maintain their health and wellbeing. People were offered a choice of food and drink that met their dietary needs and personal choices.
People took part in a wide range of activities in line with their interests and personal goals. Staff were kind and caring and treated people with dignity and respect. People were encouraged to maintain important relationships with family and friends.
Systems were in place to monitor and assess the quality and safety of the service, including complaints and compliments. People and relatives were offered opportunities to feedback their views about the care provided and this was used to improve the service. However some policies and procedures had not been reviewed regular and contained outdated information. When we pointed this out to the provider they took immediate action to rectify this.
Staff felt very supported by the registered manager who was approachable and involved them in the development of the service. The registered manager understood their legal responsibilities under the Health and Social Care Act 2008, including submitting notifications of events as required to the Care Quality Commission.