8 January 2021
During an inspection looking at part of the service
Rivermere Retirement and Care Home is a residential care home providing personal care and support for up to 102 older people. At the time of the inspection there were 47 people living in the service. A number of double rooms are available for partners or people who chose to share, some with kitchenettes and living rooms.
The home has two separate units, one of which is for people living with dementia. There were communal areas in each unit for people including activity lounges, café and cinema room.
Rivermere Retirement and Care Home is managed by Willowbrook Healthcare Limited (which is part of the Brand Avery) under licence from WT UK Opco 2 Limited.
People’s experience of using this service
People and their relatives told us that the service was well run and that they would recommend it to other people. One person told us, “They put their residents first. She has developed a nice relationship with the staff”; and “The care my mother receives at the home gives her a good quality of life”.
Improvements had been made to medicines management and staff consistency. Previous recommendations in relation to creams and lotions had been implemented. There were enough staff available to meet people’s needs. Regular agency staff had developed in staff teams, so everyone knew people well. Staff continued to receive training that ensured they were skilled and competent to meet people's needs. There were opportunities for staff to develop their skills through qualifications. Staff were supported through supervision meetings and team meetings
Risks to people's safety had been assessed and minimised to eliminate avoidable harm. The premises and equipment had been well maintained and there were effective systems in place to respond to emergencies.
The service was kept clean and staff followed national guidance to reduce the risk of infection.
People had enough to eat and drink to meet their needs and they were enabled to make choices about their
meals. Health professionals were contacted for advice when there were changes in people’s weights.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 28 January 2018).
Why we inspected
We undertook this targeted inspection to check specific concerns we had received about staffing levels, risk management, infection control, nutrition and the overall management of the service. The overall rating for the service has not changed following this targeted inspection and remains Good.
CQC have introduced targeted inspections to follow up on Warning Notices or to check specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.