Broadoak Manor Care Home

Updated 2 March 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 11 February 2022 and was announced. We gave the service 24hours' notice of the inspection.

Updated 2 March 2022

About the service

Broadoak Manor Care Home is a residential care home providing personal and nursing care to 70 people aged 65 and over at the time of the inspection. The service can support up to 120 people across four houses, each of which have their own separate adapted facilities. All accommodation is on ground floor level.

People’s experience of using this service and what we found

Systems were in place to monitor the quality of the service people received. Regular checks were carried out to identify any areas of improvement needed.

People received their medicines safely. Identified risks to people were assessed and, when possible actions taken to minimise these risks.

People were supported by numbers of staff so that their needs and wishes could be met.

People were supported by staff who had access to and received training in relation to Health and Safety and Safeguarding.

People spoke positively about living at Broadoak Manor Care Home. Their comments included “They [staff] all seem to be nice”; “Mostly they [staff] are very kind and loving and will do anything for you. They work very hard”; “They are champion, they are always good with me” and, “I feel safe all the time. There’s always someone here.”

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 19 August 2019).

Why we inspected

This was a planned inspection based on the previous rating.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.