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Archived: Hallgarth Care Home

Overall: Good read more about inspection ratings

Hallgarth Street, Durham, County Durham, DH1 3AY (0191) 383 2244

Provided and run by:
Four Seasons (No 9) Limited

Important: The provider of this service changed. See old profile

Latest inspection summary

On this page

Background to this inspection

Updated 22 September 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 23 August 2022 and was unannounced.

Overall inspection


Updated 22 September 2022

About the service

Hallgarth is a residential care home providing personal and nursing care to 54 people aged 65 and over at the time of the inspection. The service can support up to 60 people.

People’s experience of using this service and what we found

People felt safe and were happy living there. There were enough staff to meet people's needs. Medicines were managed effectively. Staff followed infection prevention and control guidelines. The service was clean and tidy. Risks to people were identified and managed.

Staff sought people's consent before providing care and support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice. Staff training in key areas was up to date.

People were treated with kindness and compassion. Staff respected people's privacy and dignity and people were supported to be as independent as possible. Staff had built positive and caring relationships with people and their families.

People received personalised care that was responsive to their needs and preferences. Staff knew people's needs well. People and relatives knew how to make a complaint. Complaints were handled appropriately. People had access to a range of activities which reduced the risk of isolation.

There were effective systems in place to monitor the quality of the care provided. People's feedback was sought regularly and acted upon. We received positive feedback about how the service was managed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 25 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.