Care Force Limited

Updated 1 August 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

There was one Inspector in the inspection team.

Service and service type

Domiciliary care

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 20 May 2019 and ended on 13 June 2019. We visited the office location on 23 May 2019.

What we did before inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with 10 people who used the service about their experience of the care provided. We spoke with three members of staff in addition to the provider, registered manager, care manager and care co-ordinator.

We reviewed a range of records. This included two people’s care records and multiple medication records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

Updated 1 August 2019

About the service

Care Force is a domiciliary care agency supporting people in their own homes. The service currently supports approximately 100 people.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found.

People were positive about the care they received and about the staff supporting them.

People were supported by staff that understood how to keep them safe and understood the risks to their health. People were assured staff would arrive on time and who had been through recruitment processes that included background checks. People’s care was monitored to that any improvements to their future care could be incorporated.

People’s needs were assessed to ensure their needs could be met by the service. People were supported by staff that had training and supervisions. Staff understood how to share any concerns for a person’s health with the appropriate people and seek help where appropriate.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People felt staff were caring and understood their needs. People felt able to communicate day to day needs and were treated with dignity and kindness.

People’s care was designed around their wishes, preferences and needs. People’s care was modified to meet any changes in need. People understood how to complain but had not wished to because they were happy with their care. Staff had received training on End of Life Care and understood how to support people.

People were confident if they contacted the administrative office, someone would look into their query. People felt their care was well planned and reviewed regularly. Systems were in place to monitor the quality of care people received as well as their satisfaction with it. People and staff were encouraged to share feedback. The registered manager was supported by a management team that shared a vision for how they expected people to receive care and who understood the roles and responsibilities.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.