7 February 2019
During a routine inspection
About the service: Kidsley Grange is registered for 21 beds and provides personal care and accommodation for older people and younger adults, people with a physical disability and people living with dementia. On the day of our visit 17 people were using the service.
People’s experience of using this service:
People received support from staff who understood their role in protecting them from the risk of harm. Infection control procedures were in place to minimise the risk of people acquiring an infection. Risks were assessed and managed and people were supported to take their medicines in a safe way. The safety of people was enhanced, as the appropriate recruitment checks were done for new staff.
People enjoyed the meals available and they were supported to make decisions about the meals available, to ensure they met their preferences and dietary needs. Drinks were available to people throughout the day. Assessments were completed when people were unable to make specific decisions regarding their care. This ensured people were supported to have maximum choice and control of their lives and were supported in the least restrictive way possible. People and their representatives were involved in their care to enable them to receive support in their preferred way. People had access to healthcare services and received coordinated support, to ensure their preferences and needs were met.
Opportunities to take part in social activities were available to enhance people’s well-being. People were supported to maintain their cultural and faith needs and were treated with consideration and respect by the staff team. Information was provided in an accessible format to support people’s understanding. People maintained relationships with their family and friends and were encouraged to give their views about the service. This included raising any concerns they had.
There were systems in place to monitor the quality of the service and drive improvement, this included; the refurbishment of the home, enhancing the service to commence electronic record keeping and ensuring that people received services that met their preferences and needs.
More information is in the full report below.
Rating at last inspection: Requires Improvement (report published 7 March 2018)
Why we inspected: This was a planned inspection based on the rating at the last inspection. At this inspection we saw that improvements have been made.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.