4 July 2023
During a routine inspection
Valley Lodge Care Home with Nursing is a residential care home providing personal and nursing care to up to a maximum of 64 people. The service provides support to older and younger adults, people living with dementia and people with physical disabilities. At the time of our inspection there were 58 people using the service. Accommodation is provided in three areas of one adapted building. All areas have a range of communal facilities such as space to eat and socialise and bathrooms and toilets.
People’s experience of using this service and what we found
People liked the ongoing refurbishment of the home and told us the changes were good.
People told us they felt safe and thought there were usually enough staff on duty to meet their needs. We found staff were recruited safely and assessed to be competent to care for people. People received support to have their medicines as prescribed.
Staff supported people to make choices and be independent. People understood who to raise any concerns to and were confident these would be addressed.
People and their families had the opportunity to meet the manager and be involved in a thorough assessment of their health and wellbeing needs prior to admission to the home. Referrals to specialist professionals for advice and support were made in response to people’s needs.
People were supported by kind, caring staff who respected their privacy and dignity. People were involved in planning and reviewing their care and their feedback was listened to. People were able to talk to the registered manager when they wished to and thought the home to be well led.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 27 April 2018).
Why we inspected
The inspection was prompted in part due to concerns received about keeping people safe. A decision was made for us to inspect and examine those risks.
We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe section of this full report.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.