18 April 2023
During an inspection looking at part of the service
West Hallam Care Home is a residential care home providing personal care to up to 31 people. The service provides support to older and younger adults, people living with dementia and people who have physical disabilities. At the time of our inspection there were 25 people using the service. Accommodation is provided in one adapted building.
People’s experience of using this service and what we found
West Hallam Care Home provided homely surroundings where people felt safe. People knew who to tell if they had any concerns and were confident these would be addressed. Infection prevention and control procedures were implemented to reduce the risk of infection to people. People enjoyed friendly, respectful interactions with staff. Staff were trained to be competent and confident to ensure people’s medicines were safely managed.
The home was well run and provided a welcoming and caring environment. Feedback about the home, the staff team and the registered manager was consistently positive. One relative told us, “I can’t praise them enough. I would highly recommend (the home)”.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 20 February 2018).
Why we inspected
This inspection was prompted by a review of the information we held about this service. We undertook a focused inspection to review the key questions of safe and well-led only.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained the same.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.