Fulford Care & Nursing Home

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Fulford Care and Nursing Home is a ‘care home’ providing personal and nursing care to up to 74 people. The service provides support to people living with a range of needs including Parkinson's disease, age related frailties and dementia. At the time of our assessment there were 73 people using the service, this included people who were under a period of assessment following a hospital discharge with the goal to return to their own homes. We carried out an on and off site assessment, on site activity started on 3 April 2024 and ended on 5 April 2024, off site activity ended on 15 April 2024. We looked at 15 quality statements in the safe and well-led key questions. At our last inspection the service was rated requires improvement, at this assessment, substantial improvements have been made and the service is now rated good overall.

People's experience of this service

People told us they were happy living at the service, they spoke positively of the staff, however, they gave mixed feedback about staffing levels. A person told us, “I think they could do with some more staff. I know they can be busy seeing to other people and you have to wait but a few more staff on the floor would be better.” Another person said, “I would say there’s enough, but they seem stretched and stressed. They’re asked to do a lot of work, but they’re very willing.” Although people gave mixed feedback about staffing levels, they were complimentary about how quickly staff responded to their call bells. We observed there were enough staff to support people, call bells were answered promptly and staff responded to people’s requests in a timely way. People were comfortable in staff presence, we observed kind interactions. People said they felt safe living in the service. Comments included, “I don’t have any concerns here. I do feel safe and well supported.” When speaking about medicines and access to healthcare a person said, “They (staff) would talk to you first, and then talk to the local doctor.” People were involved with planning their care and support, where needed their representatives would be asked to contribute. A relative told us, “I’ve seen [person’s] care plan. I asked for details to be changed.” People were supported by staff and a management team who were open to learning and improving in response to incidents, near missed and quality assurance processes. People were listened to and were able to make suggestions through questionnaires, meetings, and casual feedback. Staff responded to people’s requests, a person told us, “The food’s too modern, I’m a traditionalist. Sometimes it comes and I change my mind and they’ll get me something else.” Staff and management worked with health and social care professionals to ensure people had access to services in a timely way. Where professionals left advice for staff to follow, this was completed.