Woodlands View Care Home

Updated 23 February 2022

The inspection

This was a focused inspection to check whether the provider had made the required improvements following the last inspection. We will assess all of the key questions at the next comprehensive inspection of the service.

As part of this inspection we looked at the infection control and prevention measures in place. This included checking the provider was meeting COVID-19 vaccination requirements. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

This inspection was undertaken by three inspectors. Two of these inspectors carried out the site visit and one inspector inspected the home remotely.

Service and service type

Woodlands View Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager who was registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

The inspection was unannounced.

What we did before inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We did not request a provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with 10 members of staff, the area director and the registered manager. We spoke with four people who used the service and received feedback from five relatives. We received feedback from the local authority and requested feedback from health care professionals. This was not received at the time of drafting the report.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

After the inspection

We continued to seek clarification from the provider to validate evidence found.

Updated 23 February 2022

About the service

Woodlands View Care Home is a residential care home providing personal and nursing care to 59 people in three bungalows at the time of the inspection. The home can support up to 120 people when all four bungalows are open.

People’s experience of using this service and what we found

People felt they were safe and well supported by the service. Individual risks were assessed, and staff were aware of these. Reviews of events and accidents were carried out and any actions needed were taken. Medicines were managed well, and staff knew how to report any concerns about a person’s safety or welfare. People told us staff were mostly available when they needed them. Infection prevention and control was managed safely.

Staff received the appropriate training for their role and people felt they had the right knowledge and skills. Staff felt supported by the management team. Some staff felt at times there needed to be more of them. The management team were actively recruiting, and agency staff were used when needed.

People and relatives told us care was delivered in a way they liked. Care plans included information needed to support people safely and in accordance with their wishes and preferences. These were reviewed regularly. There were activities and events available to help reduce social isolation and promote people’s well-being.

People, relatives and staff were asked for their views about the service and felt listened to. There were effective monitoring processes in place to help ensure a good standard of service. Quality assurance systems identified any areas that needed further development. There was refurbishment in progress which people and their relatives were happy about.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service was requires improvement,( published on 28 August 2021).

Why we inspected

We carried out an unannounced focused inspection of this service on 27 July 2021. Breaches of legal requirements were found. The provider completed an action plan after the last inspection to show what they would do and by when. This was to improve safe care and treatment.

We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions safe, responsive and well-led which contain those requirements.

The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has changed from Requires Improvement to Good. This is based on the findings at this inspection.

We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Woodlands View Care Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.