Archived: Two Ways

We found that people were involved in decisions about their care whenever possible.

We found that people's needs were appropriately assessed and care was planned and regularly reviewed with people and their supporters.

We found the premises in good condition throughout, providing people with a warm and safe environment to live in.

At the inspection visit there were adequate numbers of qualified, skilled and experienced staff to promptly respond to people's requests for assistance.

The service had adequate systems in place to monitor the quality of the service it provided.

We spent time observing how staff supported people living at the home. We found staff were very respectful in their approach, treating people with dignity and courtesy. For example we saw staff sitting down and chatting to people in the lounge. They sat down next to the person so they were at the same height. Staff knocked on doors before entering, ensuring people's privacy was respected.

We saw people had access to various types of activities, including football, trampolining and outings on the minibus. People were supported to choose which activities they wanted to take part in.