We rated this service as
Good
overall.
The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. The service managed incidents well and learned lessons from them.
Staff provided good care and treatment. Managers made sure staff were competent. Staff worked well together for the benefit of patients and supported them to make decisions about their care and had access to good information.
Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients and their families.
The service took account of patients’ individual needs and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait long for treatment.
Leaders ran services well using electronic information systems and supported staff to develop their skills. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities.
Services for children and young people were a small proportion of the centre’s activity and most of the treatments undertaken were out of the scope of this inspection. We have not rated this service.