25 June 2013
During a routine inspection
We looked at how families and parents provided consent to their child's care and support and found that there were appropriate arrangements in place. One parent said to us; 'Everything was agreed at the start of the care package. Somebody came out to see us to do an assessment'.
We spoke with to three members of staff to establish if they felt supported to carry out their job role effectively. One member of staff said to us; 'Yes I feel well supported and the training is good. I would like more formal supervision though to check that I am doing this correctly'.
We found that Scope Inclusion had appropriate systems in place to monitor the quality of service provision and to handle complaints effectively.